Le changement de leur politique demandant le permis internationnal en accompagnement du permis pause une veritable problématique dont le site Qeeq devrait en avertir ses clients
About QEEQ:8.0/10
Le changement de leur politique demandant le permis internationnal en accompagnement du permis pause une veritable problématique dont le site Qeeq devrait en avertir ses clients
Reply by Qeeq: Gracias por sus comentarios sobre QEEQ. Nos disculpamos sinceramente por cualquier inconveniente causado. Es importante tener en cuenta que la licencia de conducir física y el permiso de conducir internacional son documentos necesarios para la recogida. Si el conductor principal no puede proporcionar el documento requerido, el proveedor no podrá proporcionar el vehículo. Valoramos su opinión y esperamos tener la oportunidad de ayudarle nuevamente en el futuro.
When I arrived at the store, the car I had reserved was unavailable. They offered me two options: either pay an extra 500 euros to rent a sedan or add nearly 1000 euros for a larger BMW X5. Since my reservation pick-up time had passed, refunds were not allowed. Ultimately, I had to pay three times the original price to rent a car. The service attitude was terrible, the pick-up process was slow, and their stance was basically 'either pay more or forfeit the prepayment.' I've had over ten years of car rental experience across many countries, but this was my first time booking through Zuzuche, and it turned out to be a very disappointing experience.
On return of the car I received a report telling me that the car has new damage but this was already pre existing damage. I have sent photos to them showing the original damage last week but have still not had a reply or any further contact.
About QEEQ:9.0/10
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