I arrived late to pick up the car, and my reserved model or an equivalent was not kept for me. I was forced to take another model, which was an electric car. It consumed energy very quickly and was not even fully charged when handed to me. Although the display showed 400 kilometers when fully charged, it could barely cover 200 kilometers in reality. I didn't dare to use the air conditioning. The experience was very poor. Additionally, they didn't provide an invoice for the cost promptly after the car exchange. Calling customer service was also challenging, especially choosing English language service. Overall, the experience was very disappointing, worse than SIXT.
On return of the car I received a report telling me that the car has new damage but this was already pre existing damage. I have sent photos to them showing the original damage last week but have still not had a reply or any further contact.
The rating for Europcar at Charles de Gaulle Airport is highly inaccurate. It was said to be 9.2 out of 10, but according to Google, it's actually very poor with a score of only 2 out of 5. When picking up the car, a female employee from Europcar aggressively pushed insurance on me and insisted I cancel the comprehensive insurance I had already purchased to buy her recommended one. I firmly refused. She then gave me a hard time by not letting me pay for the cross-border fee, claiming I wouldn't be insured if I drove across the border. I had to take the car and continue my planned trip in southern France while contacting Zuzuche customer service. They advised me to speak to Europcar staff in Arles, but that branch also refused to amend the contract. Finally, when I reached Avignon, I went to another Europcar branch where, with direct coordination from Zuzuche customer service, the cross-border fee was processed, the contract was re-signed, and I obtained cross-border insurance to avoid driving without coverage.
The staff said there were no cars available and they needed to be arranged, which would take up to 25 minutes. However, I ended up waiting 45 minutes for the car. The staff's service attitude was acceptable.
Overall, I am quite satisfied. The staff was very helpful and upgraded my vehicle. I recommend purchasing a full tank of fuel in advance, but later realized it's not cost-effective.
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