Previously, a car rental reservation was canceled and the amount was not returned, only an additiona

We had booked a Mercedes E-Class, but were informed at pickup that only an Audi A5 was available. With five of us, it felt a bit small. We wanted to exchange it for another model but were told no other cars were available. On the bright side, the car was new and very clean.

Good service with no hidden fees. They gave us a different car when we picked up the car early, and we added 40 euros.

The counter staff were very nice.

The staff had a great attitude. The pickup and return processes were very convenient. The car was in excellent condition. However, finding the return location was extremely difficult since it was in an underground garage with a very small sign. It took almost an hour to find it.

Pickup and return were very convenient, and the car was very new. I booked a Touran and got a diesel Kia instead. It was great to drive, much better than cars in my home country, with excellent power.