When I returned the car, I was charged for several optional insurance services without my knowledge, and the amount was deducted a few days after the return. I had already returned the car, so why would I need additional insurance? I called to complain and was told it was a system error. They promised to refund the $223 USD charge, but I still haven't received the payment.
I picked up the car on the evening of 9/19 at the San Diego airport location. The customer service representative, a South American woman with long fake eyelashes, forcibly sold me insurance. I said I didn't need it, but it still showed up on the bill. I was just focused on signing and didn't carefully check the details on the screen. Later, I never received any contract, not even by email! Next time, I will thoroughly review the contract before signing! If there were any recordings at the site, I would definitely file a complaint!
About QEEQ:10.0/10
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