The service was fine and the efficiency was okay. However, Avis has a problem with arbitrary charges. The reason for the charge and the explanation afterwards were different. Once the money is deducted, you are at their mercy.
We booked a gasoline car but were given an electric car, a Ford Mustang Mach-E. We were told that for cars under two years old, charging is free. We thought we'd give it a try. The car was new, with just over 1000 kilometers on it. Charging had its challenges; without a U.S. phone number and Apple ID, we couldn't download the charging app. Some fast-charging stations accept credit cards, with a $50 pre-authorization each time. Even a week later, we haven't seen the actual charges, so there are four $50 authorizations, with actual charging costs varying from $20 to $30 each time. Charging did bring some hassle; we had to wait about 30 minutes to an hour each time, and some charging stations require the app to use, making finding a charging station a concern during our trip. Thankfully, everything went smoothly, and we made it to our return destination. In San Diego, we received a 'head-in only' parking ticket, which was missed in our research on car rentals in the U.S., so we remind everyone to watch for head-in parking requirements. Fines for parking violations must be paid as instructed. We followed the appeal instructions but received no response. Contacting the car rental customer service about the charging fees wasn't helpful; we had to contact the charging stations' service numbers ourselves.
The waiting time was acceptable, but the staff kept trying to upsell other models. Even after I clearly stated I didn't want to incur additional costs, they ended up giving me a Subaru (there were multiple Chevrolets in the lot). The staff couldn't explain why they gave me a Subaru when Chevrolets were available.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on AVIS San Diego International Airport
Mag Helin(a)
-
-
-
-
View more >A.Shatawy
-
-
-
-
View more >Baird Andrew
-
-
-
-
View more >Wright Beaufort
-
-
-
-
View more >Harry Dorothy
-
-
-
-
View more >