Overall a good rental experience

The counter staff at pick up and drop off were amazing. The que took about 45 minutes as there were alot of people wanting to pick up their vehicles. The team at Dollar worked as efficiently as they could to get us through quickly, they were super friendly and helpfulm

Reliable and honest site, would absolutely use them again. I could see pricing from multiple companies hiring out cars and could choose accordingly to budget and requirement.

Counter staff tried so hard to sell me extra insurance liability. He said that easyrentcars.com liability protection does not work and they did not see it in the system.

Car was fine. Counter staff okay. Outside staff : TERRIBLE. Unhelpful. They weren’t v interested in guiding to a v hands off type of pick up. They cld have stayed how the procedure wld be. On drop off at midnight: a woman sat in a car for 10-15” while I waited at a “stop here” sign. Absolutely NO Movement in the area. When I finally spotted her, I drive around to ask her if there was anyone working on taking cars in. She was rude - told me to turn around and go back to the spot I was supposed to be in. When I said I’d been there for 15” - she actually “corrected me” by saying, I saw you, I’ve been here the whole time - you were only there for ten minutes.” Really?! So she watched me sit there for “ten” minutes? with NO ONE around - NO MOVEMENT at midnight.

Like: Great offer price and much lower than publisher rates at respective official car rental sites!
Dislike: Rate was low but it did not specify no insurance was included. Ended up paying for insurance that’s more than the car rental rate.

Like: Price was good
Dislike: Apparently insurance was included but that was not conveyed to dollar Rent A Car so they told me I had no insurance and so I bought coverage that was duplicative. Not happy about that.