Centauro staff at Bilbao Airport was ace! They were friendly and accommodating. Appreciation to the staff who helped us change the setting on the car to English. Super friendly and funny!
Returned the car at 10 PM, but they closed immediately after I was slightly late. They open at 8 AM, so I came early to return the car. Normally, returning within an hour of the scheduled time is acceptable. However, the rental company insisted on charging 80 euros, claiming it was for an extra day. When I asked to take the car back, they refused, saying it was already returned and couldn’t be taken again.
The pickup point had no English assistance and no insurance terms were explained. Despite buying insurance domestically, we were forced to purchase it again there. No one explained the coverage and there were no written terms. Unlike major companies with counters inside the airport, we had to walk a long distance to find a shuttle with no signs or directions. It took us over an hour to find it while dragging our luggage. The drop-off location had no signs, the process was complicated, and it took us 3 hours to find the underground parking. If you don't speak Spanish, avoid this company and choose an international one.
En resservant la voiture nous n'avions pas eu de détail sur les prix de l'assurance/Caution.
à la récupération de la voiture nous avons été surpris par les frais à payer sur place.
Si non à part ce détail, la voiture était en bonne état, la navette vers l’aéroport est rapide, le personnel est professionnel. Je recommande.
Excellent from start to finish, fab staff, fab car, fab price, couldn’t ask for more.
About QEEQ:10.0/10
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