Great experience with Centauro Bilbao

I paid on way charge for the car from Barcelona - Valencia on QEEQ. But Centauro charged me extra for on way when I got to pick the car up. Case is on dispute with QEEQ and I will be seeking refund from my credit card company when I return to UK. As soon as we left Barcelona car engine management light came on, l continued with driving and it went. Hour later l lost power to the car, then stopped at hard shoulder and after turning car off for few minutes it worked. Anyway Centauro replaced the car next day but l lost a whole day. When we got to Valencia the office told me they need additional car so they will be keeping this car. Felt like being ripped off by driving car all the way to Valencia from Barcelona for free for them and they charged me well over €150, what a CON Company.

Smooth process but customer service not too good as l am disputing over €65 for extra charge.

Brand new car and good customer service.

Like how you leave the rental company knowing you've got a full refund

I would never use Centauro again. the price I paid was 10x the price I booked when I got done getting charged for "insurance" that I was not allowed to decline (even though my credit card insures my rental). I was charged numerous other fees and then had to argue when i returned the car over whether the tank was 75% or 70% full.

The staff was good and very helpful in the counter and drop off. My only two "remark' are that I booked a Renault Megane and equivalent. And, I have a Fiat Tipo that I do not think it is at the same level. the second one is that one of the shuttle drivers did help us with the luggage. We have not only to load the suitcases in the van, but also to open and close the back door to do it....