“Repetiría por el mismo precio (contratado con oferta blackfriday)”
About Centauro:10.0/10
El coche estaba muy bien, tenía más accesorios de lo que esperaba. Todo muy cómodo y práctico.
About QEEQ:10.0/10
Todo funcionó muy bien, de hecho queríamos haber reservado otro coche para el fin de semana que viene, pero los precios han subido muchísimo y no nos lo podemos permitir. Deberían mantenerse precios bajos con seguro premium.
The car was in excellent condition, and the staff mentioned that buying the company’s full insurance would cover everything without any extra fees. However, we had already purchased comprehensive insurance on QEEQ.
Overall, I am quite satisfied with the rental company. Although it is a bit far from the airport, when you reach the P2 parking lot, you'll find a small yellow shuttle with the rental company's logo to pick up customers. The shuttle bus takes you directly to the rental office, where the process is efficient. The cars are relatively new, very comfortable to drive, and it's convenient to refuel, as there are clear instructions on the fuel cap about which type of fuel to use. However, the only downside is the mandatory insurance purchase. Even though I already bought insurance through QEEQ when booking, I still had to buy it again. In the future, I will only purchase basic insurance on QEEQ.
Satisfied overall. If you buy domestic insurance, you'll need to pay a 1400 EUR deposit when picking up the car. Both pickup and drop-off are troublesome, so I had to purchase foreign insurance instead.
When I arrived to pick up the car, I was about 40 minutes early. I waited in line for a long time, and when it was finally my turn, they told me that my scheduled pick-up time hadn't arrived yet, and I had to keep waiting. I was waiting with my child, and I don't accept this kind of service. They could have checked if anyone behind me had a tight schedule before making me wait longer.
When it was finally my turn, they tried to sell me various insurances. I showed them the full insurance I had bought on the rental platform, yet they still charged me a 1200-euro pre-authorization.
They stated a 'full tank pick-up, full tank return' policy but directly charged me 81 euros for fuel, saying they would refund it if I returned the car with a full tank. If they had already pre-authorized 1200 euros, why forcibly charge me 81 euros for fuel? Even worse, when I got the car, the fuel tank was not full. It's deceptive, even if the difference was small.
The most unacceptable part was during the rental period, when my car's radiator was damaged on the highway due to a dog suddenly darting out. After calling roadside assistance, the car was towed away, but they said I had to go to a branch 200 km away to get another car with another 1200-euro pre-authorization. I was in Cordoba, a popular tourist city in Spain, and they had no branch there? I ended up with no car even though I paid for the rental.
The next day, I repeatedly confirmed with their customer service if I needed to go to the return branch to complete the necessary procedures, and they said no. However, on the day of the return, I received a call in the afternoon asking me to come and return the car, but the return time had already passed. My car had been towed away a day and a half earlier, and their system failed to update the information in time.
As of now, a week later, the damage assessment is still not confirmed. My 1200-euro pre-authorization and the 81-euro fuel charge haven’t been settled. Ultimately, I had to pay out of pocket for transportation from Cordoba to Seville, as all my planned driving routes were no longer covered.
I suffered significant losses and had a terrible service experience.
The car pickup process was quick with no upselling. However, the store's opening time for car pickup was delayed by over ten minutes because the staff arrived late. The car was in excellent and very new condition.
Very bad experience, absolutely not recommended. Despite clearly stating that I had already bought insurance, they kept pushing additional insurance. They required two deposits, billed and refunded in euros, but converted using their own USD exchange rate. They charged me at a rate of 1.15 and refunded at 1.06, effectively making an 8% profit. These hidden costs are very high.
The entire store is quite dishonest. I recommend choosing larger or more reputable local car rental companies for reliability.
1. Pickup Stage - The car we received was different from the one we reserved, and they aggressively tried to sell us insurance. They kept emphasizing that if we didn't buy the insurance, we might face major accidents or hefty compensations. In reality, just being cautious or buying comprehensive insurance through the app is sufficient. The insurance sales pitch wasted a lot of time.
2. Dropoff Stage - They checked the car's condition at least three times, and after finishing, the staff huddled together and whispered. Since we had confirmed before returning the car that everything was fine, we knew there was no issue. The staff then tried to accuse us of having a smoke smell in the car and forced us to pay a 75-euro cleaning fee. This clause wasn't in the contract, but we had to hurry to catch a flight, so we paid.
Overall, this car rental company operates with an intent to scam, and you might not leave unscathed. Choose wisely.
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