After a short trip, the car rental experience this time was relatively good. I would give it a score

Initially, I was worried about the language barrier. With a simple mobile translation, they handed over the car without much hassle. The staff didn't talk much, just told me to return the car to the same place with a full tank, and I was on my way. I took some photos of the car on my own. Returning the car was equally simple. They checked the fuel gauge and spare tire, confirmed there were no accidents, and we were done.

Very quick and efficient.

Very satisfied

Satisfactory

During my recent experience with Thai Rent A Car, I encountered a notable issue regarding vehicle features and customer service. The car provided lacked a basic reverse sensor, an amenity I had anticipated would be standard. Upon realizing this, I promptly contacted the customer care team to inquire about the possibility of upgrading to a vehicle equipped with this feature. Despite my willingness to pay extra for the upgrade, the response was disappointingly abrupt, with the representative informing me that no alternative vehicles were available. However, this information proved to be inaccurate. I later visited a Thai Rent A Car location in person and discovered that there were indeed vehicles available for upgrade (7-seater options). While we did not require a vehicle of that size and therefore did not proceed with the upgrade, this discrepancy in information was concerning. The initial interaction with the customer care team over the phone was not only unhelpful but also misleading, as they did not make any apparent effort to check for available alternatives before declining my request.

So far, I've found Qeeq's customer service to be outstanding. However, it's important to ensure that vehicles supplied by local providers are equipped with essential features like reverse sensors.