There was no proper queuing system at the Thrifty shuttle pick up point.
We had 8 pieces of luggage (inc car seat and pram) and it was impossible for us to get on the shuttle bus that takes us from the Thrifty drop off office to LAX.
The buses that came were either full or people have no consideration that we arrived first.
We ended up having to call UberXL.
Pretty satisfied overall. There were quite a few people, so I had to wait in line. Although it's not a Mazda 3, the car was easy to drive and had plenty of space.
This car rental company is terrible with numerous hidden charges. I had a very bad experience this time. It's better to stick with well-known companies like Avis or Hertz.
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I will reconsider based on the shuttle experience
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