The pickup service was truly awful. Waiting in line for three and a half hours in the middle of the night was torturous. They switched me to a high fuel consumption car without notifying me. The license plate number and rental time on the receipt were incorrect. Even after the car was prepared and the engine was running, they didn’t inform me, unnecessarily making me wait an extra hour. Additionally, there were old scratches on the car, but no inspection process was performed.
Waiting over 40 Minutes for car to be available as they didn't have any of the type we booked in the lot and didn't want to upgrade etc. it was tiring.
More worryingly they have posted an additional charge to my credit card with no explanation. It just labeled as no packaged item charge and it's added $24.17 to my card. I have tried to find no it what it's for but no clue. We declined any and everything they offered and relied on the fact we'd pre booked and paid for everything with QEEQ. Have asked for QEEQ to try and fine out what the charges are for. Fingers crossed some one will explain or arrange for refund if they are not right.
There was only one employee at the counter who prioritized members, so I had to wait for an hour. I booked a RAV4 but got a Ford Edge instead. Despite having already paid through the platform, the store charged me again. It's been over a month and the platform still claims they are negotiating a refund. I don't understand why!
Our flight was delayed by 2 hours, so we called QEEQ to request holding our reservation. We quickly received confirmation that it was held. Thank you! It was very convenient to reach the car rental company from the airport terminal by following the instructions to take the shuttle train. The rental office is right at the ground floor where the train stops. The car was pretty new and had just been washed when we picked it up, which was very considerate. The Ford SUV was easy to drive and in excellent condition. The trunk had enough space for three large suitcases. Returning the car was very easy; we simply handed it over at the parking lot, where a staff member inspected it and gave us a receipt. The only downside was that the wait to pick up the car was nearly one hour long.
About QEEQ:10.0/10
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Takes forever to pick up the car .
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