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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 3878090052
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3878090052
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Search for Alamo Car Hire in London

Quite bad experience with Alamo that try to sell/upgrade car type and finally get the manual car.

Reviewed: Sat, May 18, 2024
About Alamo: 7.0 /10
First, the instruction to get the car from airport has no detail. I have to ask few people to get to the bus stop to the rental car (Heathrow airort terminal 2) Second, the staff do not have the model I rented (Nissan Qashqai Automatic). He try to sell the larger car (Manual transmission which I can drive). But the upgrade price is much higher than I have to pay for the Nissan Qashqai, so I decide to get the similar car that I booked. So finally I got the Vauxhall Grand Land manual transmission. I feel sort of tricky that they do not have the model I booked the car and prrovide the lower car type (manual) to me. I also talk to my friend about this, he also got the similar problem from Alamo that can not provide the model he book annd the staff try to sell the upgrade to other model. Third, I did use the road side assistant due to flat tyre. The response is quick and professional.
About QEEQ: 10.0 /10
I like price drop protector.
Nissan Qashqai image
Alamo
Heathrow Airport(LHR)
London
United Kingdom
Small SUV | Nissan Qashqai or similar

Relevant Reviews on Alamo London Heathrow Airport

Hedy Michelson

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Alamo
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Sat, Apr 20, 2024
About Alamo: 6.0 /10
Be cautious of insurance upselling, the car condition is acceptable.

Boyd Nichol(s)

View more >
Alamo
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Wed, Jan 15, 2020
About Alamo: 4.0 /10
The staff were not very helpful, focusing on recommending insurance during pickup. After returning the car, I realized I left a water bottle inside. I went back to the return location within half an hour to inquire, but they said they did not find the water bottle. The website offered navigation for free, but the staff claimed there was none and said we had to pay for it.

Claude Peter

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Alamo
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Fri, Aug 25, 2017
About Alamo: 4.0 /10
1. They didn't coordinate properly with the rental website, causing me to pay the one-way fee twice. 2. The drop-off location was extremely unclear! They should provide a detailed address instead of just a postcode. We were instructed to return the car at Edinburgh train station, but couldn't find any signs or an office nearby. We had to drive around the busy area for a long time before calling the store to get the exact location. This issue isn't unique to us. After we parked, another car faced the same problem and only found the spot after asking the police. I've lived in Edinburgh for nearly a year, and even I had trouble. It's even more challenging for first-time visitors.

M.Vardalia

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Premium | Mercedes-Benz C Class or similar
Alamo
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Wed, Feb 19, 2020
“It was OK”
About Alamo: 7.7 /10
The selection of cars in their premium is getting very shallow and not very good. The price when you want extend my 2 days was more than the price I paid for the 7 days.
About QEEQ: 7.0 /10
Very stupid process of having to send your rental agreement to you after my rental period has finished. I have paid you for the hire, then after I have returned the car you want me to send you my invoice to give me points I have earned by already spending the money. Utterly ridiculous from your company, you were better last year, this year becoming a joke.

M.Vardalia

View more >
Premium | Mercedes-Benz C Class or similar
Alamo
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Sun, Oct 13, 2019
“Very good experience .”
About Alamo: 9.0 /10
The staff at the counter are really nice and proactive. They helped me as there was a problem. The cars are not brand new, they can be a little old so the drive isn't as nice. But still very good.
About QEEQ: 10.0 /10
Very easy to use and quick. They usually have the best prices online. I hope they stay this way.

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