I was extremely tired when picking up car that I paid for. The operator in SFO was pleasant but bamboozled me with an upgrade which I apparently did to an extra cost of some $1500. The car was great because of the "in car directions" but I thought is was far too expensive considering I had already paid over £950 in the UK for the car which I thought would be the total cost. Totally unaware of drop-off charges because it was dropped off in a different state
I ordered a Jeep Cherokee or similar SUV and explained I was going up the mountains to ski but I was only offered a choice of 3 x Chevy Equinix's that were just Front Wheel Drive. The counter staff tried to sell me extra insurances, a tank of fuel and an upgrade to a 4 x 4 which I declined. I kind of had he last laugh though as I then needed to do 750 mile detour to get back to SFO because I wasn't given a 4 wheel drive and fotunately the hire was with unlimited mileage
About QEEQ:10.0/10
All good ... But certainly would prefer an option that guarantees me a 4x4 even if that is a little more than a 2 wheel drive SUV especially for when I go skiing
Car, a Mazda3, was larger than ordered so there was no difficulty with getting everything in it. Could have been smaller and more economical but no complaints.
“Highly recommended, pleasant & friendly rental service.”
About Dollar:10.0/10
Ended up hiring a larger car as we had increased luggage and car we had planned to hire was same spec as what we had at home which would no way fit everything in. Wasn’t cheap overall, bur given good daily price on increase. Service was fantastic and went out of their way to assist with child car seats etc.
About QEEQ:10.0/10
All worked easily.
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Customer Service
Expensive.
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