As it was my first time renting a car from Dollar, I didn't understand their densely packed paperwork with so many words. When renting, I repeatedly asked about the additional charges. They told me that these fees were included in the insurance I paid for and assured me there would be no extra costs. They also said the amounts listed on the document were estimates. Apart from the airport return fuel charge, which I accepted as part of the service I chose, all other fees felt like hidden charges. They weren't clearly explained and were proactively recommended, then subtly added to the bill using English to force the upsell. When returning the car, I had some time to search online and found out that the fees included insurance types I didn't need, like PAI/PEC (personal effects insurance) and PERM (roadside assistance), as well as Concession Fee Recovery, among others. I confronted the customer service staff who handled my order, but they refused to acknowledge it. When I mentioned I wanted to file a complaint, they said, 'Go ahead.' I even suggested reviewing surveillance footage, and their response was, 'Feel free.' The service experience was extremely poor, and I ended up spending several hundred RMB more than expected! This has also shaken my trust in Zuzuche. I hope Zuzuche headquarters can address this matter, considering the significant customer base they bring to partnering companies. Thank you!
The car provided was decent. The downside is that they tend to push upgraded packages, various highway fees, and premium services, trying to persuade you to purchase them.
The car pickup service was great, but the return service was very disappointing. Although I returned the car with a full tank, I was still inexplicably charged for fuel. Luckily, I successfully appealed through the Zuzuche platform! However, I have yet to receive the refund!
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users!
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Wright Beaufort
-
-
-
-
View more >Joseph Pater
-
-
-
-
View more >Beryl Wollaston
-
-
-
-
View more >Monroe Henley
-
-
-
-
View more >Adela Quiller
-
-
-
-
View more >Paddy Gosse
-
-
-
-
View more >Joanne Spencer
-
-
-
-
View more >Edward Francis
-
-
-
-
View more >Dominic Harrington
-
-
-
-
View more >Will Harper
-
-
-
-
View more >Jason Burne-Jones
-
-
-
-
View more >Burton Brook
-
-
-
-
View more >Eugene Priestley
-
-
-
-
View more >Sarah Whyet
-
-
-
-
View more >Selena Katharine
-
-
-
-
View more >Theodore MacAdam
-
-
-
-
View more >Maggie Barnard
-
-
-
-
View more >Berton Harold
-
-
-
-
View more >Erin Cissie
-
-
-
-
View more >Clare Catharine
-
-
-
-
View more >Car hire Companies AT San Francisco Airport, SFO
Pay for Car Rentals with Crypto