Excellent service

1. Forced additional charges for insurance at the site, no car provided if not accepted; 2. No response from customer service when calling; 3. Post-travel coordination with the rental platform was unhelpful, issues were passed on to the rental company, claiming lack of on-site evidence. Are we supposed to take photos or videos of foreign staff? 4. Extremely slow response, took three months to get a dismissive reply, stating the issue couldn't be resolved.

All requirements were fully met. The car pick-up process took less than 20 minutes, and they even assisted us in finding our vehicle. The whole process was smooth and pleasant.

Specifically paid extra for Toyota RAV 4, but received FORD ESCAPE. Which were cheaper to book. Receptionist treated my like an idiot - "it's basically the same car". Take it or leave it. Windshield was chipped even though I was assured car had no damage and I had to explain myself during the drop-off.

I had already purchased insurance and she tried to convince me I needed more. I was not pleased with that.