1. Forced additional charges for insurance at the site, no car provided if not accepted; 2. No response from customer service when calling; 3. Post-travel coordination with the rental platform was unhelpful, issues were passed on to the rental company, claiming lack of on-site evidence. Are we supposed to take photos or videos of foreign staff? 4. Extremely slow response, took three months to get a dismissive reply, stating the issue couldn't be resolved.
The staff at the counter was very very good . Puneet Kaur was the staff on duty . Extremely courteous and well behaved.. Performed her duty beautifully
About QEEQ:10.0/10
It's very good.. But they should also keep the pay later preference
Specifically paid extra for Toyota RAV 4, but received FORD ESCAPE. Which were cheaper to book. Receptionist treated my like an idiot - "it's basically the same car". Take it or leave it.
Windshield was chipped even though I was assured car had no damage and I had to explain myself during the drop-off.
Tanvir and Lana were both amazing, very personable and generous with their time.
About QEEQ:8.0/10
It worked well and there was no issues once we arrived at Thriftys.
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