The service staff were unfriendly to Chinese customers and their English was poor. They insisted we upgrade our car and pay extra to switch from a manual Ford Focus to an automatic, adding full insurance which cost over 320 euros.

I brought my driver's license and the free international driving permit translation certificate from Zuzuche, but I didn't get the German sworn translation certificate. As a result, the German car rental company required me to take full insurance or I wouldn't be able to rent the car. I was in a hurry and didn't have time to argue, so I ended up paying over 200 euros for insurance for 6 days while the car rental itself was just over 150 euros! Last time I used rentacars.com in Germany and paid directly on the website, then went to sign the contract and got the keys without anyone asking about the sworn translation certificate or insurance.

Very good attitude

They charged an extra €20 a day for using a MasterCard with UnionPay, which is unfair! Last year, the same card was not required to pay extra.

In Frankfurt, the so-called driver's license certification provided by Zuzuche didn’t work with Global Drive, wasted 5 hours, and had to rebook a high-priced car with European Car through Zuzuche.