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Live chat Email us Service Code: 48238304071206
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 48238304071206
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Third Time Driving in Southern Germany, Also Visited Czech Republic, Austria, Slovenia, and the Neth

Reviewed: Wed, May 31, 2017
About Buchbinder: 2.0 /10
Buchbinder is extremely dishonest and even fraudulent. First, I refueled the car at a gas station within 2 kilometers from the return site, spending 55.63 euros (automatic shut-off). 2-3 minutes later, I returned the car. The staff checked the gauge and car condition without mentioning any issues and let me leave after I signed. After returning home, I was charged for 1/8 tank of fuel and repairs for scratches on the front underbody! The fuel charge is outright Buchbinder's shameless fraud! Additionally, the underbody scratches (not the front, you have to lie down to see them) were brought up afterwards, making it impossible for me to defend myself. I cannot determine if it was caused by stones or already existed before. Fortunately, they didn't claim for tire wear as well. However, the inspector did not mention this during the inspection. The worst part is they filled in car damage details on the blank signed inspection form afterwards and shamelessly claimed it was verified by my signature. I can't believe a European company can be so unethical and shameless! Had I known, I would have bought the full insurance they pushed hard during pickup to avoid the deductible loophole. Can you imagine such a shameless company? I've rented cars abroad more than 20 times, and this is the first time encountering such an infuriatingly shameless company. Even if it costs ten times more, I would want to take them to court!

Relevant Reviews on Buchbinder Frankfurt Airport

Everley Evan

View more >
Reviewed: Sat, Sep 8, 2018
“From Frankfurt Airport to Frankfurt Hotel, and then Seebach-Guath-Heidelberg-Baden Baden-Stuttgart-M”
About Buchbinder: 6.0 /10
The service staff were unfriendly to Chinese customers and their English was poor. They insisted we upgrade our car and pay extra to switch from a manual Ford Focus to an automatic, adding full insurance which cost over 320 euros.
About QEEQ: 10.0 /10

Polly Spenser

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Reviewed: Mon, Sep 17, 2018
“Frankfurt > Switzerland > Munich > Cologne > Frankfurt”
About Buchbinder: 10.0 /10
For the past few years, I have been traveling to Germany and Switzerland every January. This is my second time renting a car at Frankfurt Airport. Buchbinder is located right inside the airport, making it easy to find. The staff were very nice throughout the process. Picking up the car from the garage was convenient, and the car was new and well-equipped. Everyone was very satisfied!
About QEEQ: 10.0 /10

Gustave Gold

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Reviewed: Tue, Mar 27, 2018
About Buchbinder: 2.0 /10
An Asian staff member had a very bad attitude.

Crystal Service

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Reviewed: Wed, Jul 26, 2017
“Everything was great except for Global drive company.”
About Buchbinder: 2.0 /10
The store was terrible; they seemed to give Chinese customers a hard time. The Chinese person in front of me also had to pay extra. They refused to accept Chinese translations, KIDA international driving permits, and the international permits provided by the rental platform. It wasn't an issue with the translations but rather their way of forcing you to buy full insurance. If the license was not valid, they shouldn't have rented the car to us. However, they required us to buy insurance after renting the car, indicating that they lure customers with low car prices on the website and create various issues during pickup. I often rent cars with an international license in Europe and the US without problems. In Germany, I've never had issues with other companies, but this store caused trouble the first time I tried to rent.

Jean Coffey

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Reviewed: Thu, Oct 27, 2016
“Plenty of street parking, expensive mall parking.”
About Buchbinder: 2.0 /10
They charged an extra €20 a day for using a MasterCard with UnionPay, which is unfair! Last year, the same card was not required to pay extra.

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