The insurance visible to the counter was different from what I booked. No matter how I explained, they didn't understand. Ultimately, I had to seek help from local customer service who talked directly with the counter to resolve the issue. Luckily, we were two people. If we were traveling with kids or the whole family, the 2-hour delay would have been a bigger hassle. Who is responsible for this loss!!
The store was satisfactory, but Alamo's customer service did not have Chinese-speaking staff in case of an accident. This caused a lot of stress and made communication difficult.
Fairly convenient, but there are too few locations. Previously rented a Mustang, but later had to switch to a Dodge because there wasn't enough room for luggage. Had to go to the airport for the switch, which was a bit inconvenient.
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Customer Service
Great car , east to drop off the car , very difficult to decide what insurance to choose & expensive
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