Hertz was the busiest, but the staff were quick, diligent, and helpful. Very satisfied

As expected from a top international company, everything was well-organized and the service was excellent!

They promised Chinese-speaking service, but there was none when I arrived at the store. Plus, there was only one person at the counter, and the line was very long. I had already chosen full insurance online, but the foreign staff kept insisting that I buy additional insurance in the store, which wasted a lot of time! Overall, not satisfied!

The service representative who helped us was an Indian girl with a rather unfriendly attitude. She wouldn't rent us a GPS or sell the promoted insurance and gas, claiming they were out of stock. It wasn't until a gentleman intervened that we found one. The final payment was 382.09 NZD, higher than the quoted 344.31 NZD, an increase of approximately 40 NZD. Due to time constraints, we didn't argue. On checking the account later, the actual charge was 422.89 NZD, and we couldn't figure out why. Communicating from afar seemed more trouble than it's worth, so we let it go as a loss. I won't use this company again. JUCY is much better. We rented from both companies on this trip, and the difference was clear. JUCY was enthusiastic and eager to help (we had a flat tire, and they sent someone out right away). Their prices matched the quote, and they were fair. I recommend JUCY for their reliability. While not as famous as Hertz, JUCY’s service is superb. Their cars have distinctive branding, making them easy to spot, and fellow renters help each other out.

Communication during car rental was average, but the return process was very good.