At the Hertz counter in Sydney airport, the staff member tried to take advantage of my poor English by adding full insurance without my consent. Do they think I’m bad with numbers too? I kept refusing, and with the help of a nearby Singaporean Chinese woman who translated for me, I finally understood that even if the incident was someone else's fault, I would still owe $5000 AUD without full insurance. Seriously? Who makes such rules? Do they have such authority? Eventually, they changed it to basic insurance upon my insistence!

The phone support was patient, but the staff at the store had a mediocre attitude. There is no Chinese service at the Sydney airport Hertz.

The airport signs were unclear at the time of return. The staff took a long time to agree to drive the car back, and as a result, I missed my flight.

The service was really good. Despite the difficulty in communicating in English, they were very patient. Definitely the best in the world.

The service attitude was good, but the A4 I reserved was unavailable. Only the Q2, Q7, and SQ5 were left, and they were all significantly more expensive than my reservation!