The store staff were insufficient, service was slow, and the car I booked wasn't available. They delivered the car the next day.

Good service attitude

See below.

Used Alamo in both USA (West Coast) and Iceland. Expect upsell of insurance from Alamo's service staff at the counter, regardless of whatever insurance package you've taken. They will likely sell you: Comprehensive Insurance, Tyre Damage, 24-hr roadside assistance, prepaid fuel, prepaid tolls, windscreen cover etc etc. Each of these items are INDIVIDUAL coverage (requiring top up) and yet there is no "fully comprehensive" option that provides 1-price for all. nonetheless, they cars are generally quite new, fully featured (bluetooth, CarPlay) etc.

Best and easiest booking platform. wide range of service providers, wide range of cars and options and prices. Pay for the VIP upgrade and you'll be assured of the best possible reservation prices. Cancellation options are excellent and also extremely easy to use. However, the price drop protector does not really seem to kick in. I've manually cancelled and rebooked for lower fees, despite the lower charges having met the price drop policy.

Really happy with the service of the counter staff when I picked up the vehicle.

All worked fine