The Europcar staff provided excellent service. My English is not very good, but the staff used gestures while explaining and wrote down the key information. They asked me repeatedly if I understood or needed further translation.
1. We weren't informed that we needed a pass for crossing the border, only told to show relevant documents to the police if needed, resulting in a 150 Euro fine.
2. The amount charged didn't match what was told at the location, they overcharged us by more than 3500.
Due to the rental company's shortcomings, the vehicle wasn't ready, making us wait for over half an hour. They also failed to point out previous scratches and accidents; the car was covered in water spots after washing, so we had to inspect it ourselves.
This was my first time driving in Europe, and I was worried about being scammed by the car rental company. However, the staff at Europcar in Austria and the Czech Republic were nice and patient. They also upgraded my car. During the return in the Czech Republic, the staff inspected the car and signed off.
Europcar is pretty good. Picked up the car in Vienna, the process was simple. An automatic diesel Golf. The car was very new, only 15,000 kilometers, and very easy to drive. Returned the car in Prague, and the store even helped call a taxi. No upselling, charges were according to the contract. Recommended.
About QEEQ:10.0/10
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