CAR RENTAL REVIEWS ON EUROPCAR IN VIENNA

We have initial hiccup as we realize that our luggages are not able to fit into the Volkswagen touran and subsequently chosen to upgraded to a bigger car Volkswagen sharan with a reasonable additional fee. the staff of europcar is helpful. Thanks

You guys are responsive whenever I have questions, thanks for that!

The charges were significantly higher than the listed prices on the platform. The cross-border fee was 45 euros, after-hours pickup fee (e.g., after 9 PM) was 59.39 euros, and an additional driver cost 80 euros. None of these were clearly disclosed during the paperwork process at the counter. After returning the car, the final invoice was 200 euros more than the platform indicated!

Incomplete information provided, which affected our itinerary and prevented us from visiting one country.

I had an appointment to pick up the car at 8:30. When I arrived at the store, there were three people ahead of me. There wasn't any organized line, so everyone had to line up on their own. There was only one staff member, and the computer even crashed during the process, so it took a full hour to get the car. They asked if I would be leaving Austria. If you are, make sure to inform the staff so they can give you a highway pass to avoid fines for not having one after leaving the country.

Easy pick-up and drop-off process

The waiting time in line was very short, but the staff were not very polite.

Good condition car and it looks new.

Due to the rental company's shortcomings, the vehicle wasn't ready, making us wait for over half an hour. They also failed to point out previous scratches and accidents; the car was covered in water spots after washing, so we had to inspect it ourselves.

Expectations were exceeded. Counter staff were efficient and helpful throughout.

Loved the experience!

Very satisfied! The staff were very friendly and provided detailed explanations.

The store is located in the city, and the parking lot is right next door. After completing the procedures, you can pick up the car by yourself, which is very convenient. We drove from Vienna to Prague, the car was in great condition, and the scenery along the way was beautiful. There is a dedicated car return area at Prague airport, and the staff are very efficient, taking only 5 minutes!

Pickup was right at the airport, with two staff members handling it. Their attitude was great and they were very patient. The customers in front of me, who were from the Arab region, asked questions for about 15 minutes, and the staff remained very courteous.

Thanks for the upgrade

Satisfied

No comments

The wait on the counter to pick the car was very long. The lady who served us was very helpful and professional.

I have submitted a very lengthy feedback email directly to the Eurpocar desk in Vienna airport. I can share a copy with you if you wish. Their company representatives' responses to us were shocking and drastically impacted our holiday. I will never use Europcar again. Your survey above should also include queries realting to the duration of the rental.

Nothing much to add here. It did as it promised.

the car was acselent. but ther should be a man with us when we peaked up the car. insted we had to go all the way back to the counter and tell them about 2 more screches that wasnt writen. in the check out the man who checked us out said that ther was a screch on the will cover. the screch was ther from the begining and the man in the counter didnt write it doun

Convenient, good quality

1. We weren't informed that we needed a pass for crossing the border, only told to show relevant documents to the police if needed, resulting in a 150 Euro fine. 2. The amount charged didn't match what was told at the location, they overcharged us by more than 3500.