The pick-up and return process was very smooth.

The pickup location is not inside the airport, requiring a phone call to the staff, which is inconvenient (mainly because the English accents are hard to get used to, especially over the phone, making communication difficult). Unlike other companies that have counters inside the airport where you can communicate face-to-face.

The service was terrible. I requested a sedan but was given a hatchback. It was late that day, and when they delivered the car to the terminal, only a hatchback was available. Their attitude was awful, basically like they didn't care. The worst part was all the unnecessary deposits they asked for, along with various miscellaneous charges. The car they gave was in poor condition, very noisy, and sounded like a tractor when reaching 90 km/h.

The sales agent pushed insurance heavily at pickup, but other than that, the service was quite good and efficient. You need to go to the Vodafone counter at the airport arrivals area to find the sales agent dressed in green.

Car was what is expected, only lacking feature was cruise control, I drove for about 4000Km and I would have really enjoyed the cruise control.