Good service; online promotion mentioned Chinese translation, but there wasn't any.

The staff was very friendly. They indicated that since we had already purchased full insurance, there was no hard sell for additional insurance. The return process was also very convenient; a staff member just checked the car briefly and we were good to go.

When we arrived early at the car rental office, the lady who assisted us showed no smile and hardly answered our questions. She asked for our credit card, had us sign, and then told us to follow her to get the car. She drove out a car, parked it without saying a word, and walked away. I asked if that car was ours; she pointed and said 'that one,' and then left, saying someone would give us the keys. We booked a Hyundai IMAX 8 Seater, but we got a Kia 7 Seater. When returning the car, the staff there was as expressionless as the lady before, didn't say a word. To our surprise, we returned the car on 14th October, but they charged our credit card on 18th October, deducting several hundred Australian dollars—completely unreasonable. If they charged on 11th October when we picked up the car as a guarantee, that would make sense. Even after two weeks with rental car company’s follow-up, it's still not resolved. I used AVIS in Tasmania, and they didn't charge a cent, nor did they need any deposit. Never use Budget. Even if their cars are cheaper, I won't use them.

The service attitude was acceptable, and the procedures were relatively simple.

The staff are very friendly, and the car is particularly new.