Overall quite good, but some staff are too slow. The rental process went smoothly, as I'm an experienced user. Got a free upgrade to an Audi, but the built-in rearview mirror of the electric version is rather useless.

The car was very clean and easy to drive.

Waited in line for an hour, the car model I reserved wasn't available, and they gave me a Ford Focus without any explanation. I refused and said this wasn't the car I booked. They said I would need to wait at least another hour for my reserved model. In the end, after waiting another hour, they only provided an electric Mercedes. Charging and driving on the highway in Germany is not convenient.

The rental service agent's attitude changed when they realized I booked through QEEQ.

It's almost impossible to get the car you originally booked, and selecting a new car at the store takes some time. The most effective way is to let the store recommend a car without additional charges and check it out in person. If you only look at pictures and listen to explanations at the counter, it will be time-consuming and ineffective.