Good vehicle condition, simple rental and return procedures, reasonable price.

The car felt a bit old. I rented it for 27 days, and the dashboard indicated maintenance was needed. I went back to the rental company to request a car change, but the staff said to ignore it and drive as usual. Although there were no issues afterward, I was uneasy the whole time. Negative review! Additionally, I asked about extending the rental period during my visit, but the extension cost was much higher, and I would have to return to the store at the end of the period. I decided against it.

Waited half an hour to get the car, as mentioned, there were additional upsells. But the car was quite new.

The rental company employees were suspected of using deceptive tactics to sell additional insurance. Also, the parking lot at the Toronto Island airport dropoff location had no access card, making it impossible to enter. During non-business hours, self-service returns were not available, causing significant delays in returning the car.

They didn't explain the basic functions of the car during handover; didn't specify the type of fuel to use; also didn't provide specific details on the return location.