There were several flights arriving in Zurich at that time, and there were quite a few people in line. It took me about thirty minutes to get the car.

The car rental office said we couldn't use credit cards with magnetic strips, only those with chips were allowed, but they never informed us of this requirement. Therefore, they rejected my husband's card with a magnetic strip. When I used my chip card to secure the rental for my husband, they insisted on charging over 300 dollars to make me a co-renter. Otherwise, we couldn't pick up the car. This credit card policy is too unreasonable; I've never encountered such a situation in the U.S., and we wouldn't need to spend this extra 300 dollars.

They try to sell insurance when picking up the car, but it's not mandatory. We washed the car and filled the fuel tank ourselves. Returning the car was very quick and unexpectedly easy.

The Zurich airport rental office is not far from the arrival hall, and you can walk there without needing a shuttle. There were not many people in line, and while the staff was not particularly enthusiastic, they were polite enough. I got the car quickly. However, the return location at Geneva airport lacks clear signage. Initially, I couldn't find the return spot and had to circle around and ask someone for directions. If you miss the only small sign, you might end up driving into France! Of course, this is not the fault of the rental office, and the return process was quick.

The service was enthusiastic, and picking up the car at Zurich Airport was convenient. However, if your English isn't good, it can be quite challenging.