Everything was satisfactory. The car had no issues, and the pickup and dropoff process was very convenient. The car had been driven over 30,000 kilometers but was still relatively new.

Our flight was delayed, so we picked up the car 2 hours earlier than scheduled. Due to language barriers, we were concerned about being charged for unnecessary insurance, but it turned out to be fine. The car was picked up quickly, but the attitude of the front desk staff could be improved.

The girl at the San Francisco counter was really pushing for insurance, and even called a Chinese staff member to explain it to us. It wasted a lot of our time. Also, both times we chose a two-door car, but they only had four-door cars available at the counter. Quite disappointing.

Received a 100 yuan fee after returning

Large company, no mandatory charges, easy pick-up and drop-off procedures.