Staff were indifferent, sometimes appeared impatient

They didn't accompany us to inspect the car; they just briefly explained the route to pick up the car.

Europcar pays attention to details, and the vehicle condition was excellent. Our car was almost brand new. However, the self-service pickup was slightly worrying, lacking a personal touch.

It was okay. I sensed they weren't particularly friendly towards Chinese customers, but there weren't many people when picking up the car, so it wasn't too bad.

The store in the center of Vienna is very convenient, with car pickup in the adjacent garage, but the garage staff can be hard to find. Once the car is picked up without issues, you can leave directly. Driving was limited to Austria with a provided highway ticket. Returning the car was near Salzburg train station, which required a bit of walking, but self-service return was supported. Overall, it was satisfactory. However, the cancellation of the credit card pre-authorization took a bit long.