Chicago to Tennessee to Great Smoky Mountains to Orlando to Washington to New York to Niagara Falls

Short queue

The car rental company provided excellent service.

I reserved a Ford Focus but received a Hyundai Verna hatchback. These are clearly two different classes of cars and they refused to change it, yet the price remained the same. The service was very poor.

The reception staff had a good attitude. Although we booked a Toyota, we got a Hyundai, but the car was new and served its purpose. The staff tried to sell us many additional items, but we only chose the i-pass at $9 per day. It's not cheap, but it is very convenient for toll roads. When we returned the car, we were charged an additional $180, which was more than half of our total rental fee (2300 RMB). Despite the staff's explanations about taxes and a few hours' delay in returning the car, we still felt unhappy. Taxes should be disclosed in advance or included in the rental fee. Additionally, for a few hours' delay, charging for an extra day should suffice.

The first car I've got was broken. Give them a credit they fond replacement car fast enough. At the end got an additional 12% charge for... they are not sure for what. Apparently they don't list all charges on the quote. BE ADVISED!!!!!!!