Highly efficient, the whole process was very quick

There were quite a few people in line, but there were multiple counters, so it only took us 5 minutes. The rental process was handled by an African American gentleman, who was polite and efficient. Very satisfactory service.

I had reserved a Jeep Grand Cherokee, but upon arrival at the store, I was told it was unavailable. I was offered a Hyundai Santa Fe instead. Wanting an American car, I paid extra to upgrade to a Ford Mustang and specifically requested a V8 engine, which was confirmed. However, I received a convertible model with a V4 engine. Had I known it was like the domestic version, I wouldn't have paid to upgrade. I felt misled by the staff.

Overall, it was pretty good. Initially, I was given a Santa Fe when picking up the car. I requested a different car and they handed me two Dodge keys, which I declined as it should have been a Kuwei. Just when I was about to take the Santa Fe, a staff member brought back a freshly washed Grand Cherokee. I took it without hesitation and had a great ride. The staff was not impatient at all. Thumbs up!

There were a lot of renters, a bit crowded.