Great service, very short wait time.

After receiving the documents, they didn't assist immediately. The staff left the counter and returned only after about half an hour. They didn't provide a large car as per the rental agreement, instead gave a midsize SUV. After negotiating and finding another window, they finally agreed to change it. The entire pickup process took about four hours!

I told the rental company not to add any extra services, but they still upgraded the vehicle and added roadside assistance. I signed without checking closely and ended up with a lot of additional charges.

There was no Malibu available at the time, so they gave us a 7-seater Mitsubishi Outlander. It was perfect for our group of three adults and two kids. The third row was spacious for the two children, and the second row can fold 4/6, making it convenient for luggage. The 2.0 engine is a bit weak, but the fuel consumption is 7.4L/100km, not high. Gas is cheap in the US. Returning the car was super easy, took only half a minute.

No Chinese service encountered. Pick-up time was one day earlier than scheduled (damn time difference), so an extra day's fee was added. The rental car had no power the next day and required a call for assistance.