Pickup process was quick, and they arranged a check-up swiftly when the car had warnings. However, they couldn't provide the agreed model and pressured me into an upgrade, costing me a few hundred dollars.

Good

They kept telling me that the insurance I bought in China was useless and insisted I buy their insurance. When I asked about the available miniVAN models, they said they didn't know. Their attitude was quite average. Then they recommended that I upgrade to a Sienna. Actually, for four of us with two kids, plus three small suitcases and two medium-sized ones, it all fit. Later, communication with a Chinese staff member was better.

Very good!

Had a free upgrade at the counter, which made the experience much better than expected.

Easy to use, single price upfront, price drop protector, excellent platform with speedy searches. I will be a returning customer.