Very satisfied, got an upgrade to an E-class.

Poor attitude, the car had issues, and they were annoyed with us. We had a 9 AM reservation but no car was available. Waited 2 hours to get the car.

We arrived at the store in the morning, and there were only three staff members, resulting in long queues. We waited almost half an hour to get served. When returning the car, we followed the GPS address provided on the rental website, but it was incorrect. Luckily, we drove another kilometer and found the correct drop-off point with English signs; otherwise, we would have wasted a lot of time. We rented a Volkswagen Passat estate, but received a Kia Carens diesel version instead. The car was new, spacious, and quite good overall.

They promoted windshield and tire insurance. The Audi A3 was replaced with an upgraded Golf model. The car was in great condition, only 1000 km on a new car.

Everything good, only when we drop off theres a little scratch that we dont know about it (nothing happened) and it didnt mentioned in the form too. They said its up to europcar germany (we rent in germany and drop off in switzerland. We dont know is it going to be charge to us or not, hopefully not. If not charged so we give 100 for our experience with europcar.

About price drop thing, we didnt experience anything. But i cancel my first booking because we found out that the price is lower after 1-2week, so we cancel and rebook with the new lower price