There was no queue, but the African American lady took a bit of time.

The store is small and they try to upsell.

Customer service was very slow, and the local company's English communication is challenging.

The car rental company and parking lot are right across from the station, very easy to find. The staff kept pushing for additional insurance... because the order used third-party insurance, which had nothing to do with them. The car was relatively new and had an automatic stop-start feature, which I didn't notice at first, causing some inconvenience.

The staff will recommend insurance, but they are still very courteous even if you decline. The rental place is a bit far from downtown Avignon, and the return signs at Nice Airport are not clear, so you might need to call for directions.