Customer service was very slow, and the local company's English communication is challenging.

The car rental company and parking lot are right across from the station, very easy to find. The staff kept pushing for additional insurance... because the order used third-party insurance, which had nothing to do with them. The car was relatively new and had an automatic stop-start feature, which I didn't notice at first, causing some inconvenience.

The service staff were quite enthusiastic.

We lined up for about fifteen minutes, and the processing took less than ten minutes. Picking up the car was very convenient since the parking lot is just a three-minute walk from the store. The staff in the parking lot explained everything patiently. However, the parking lot near TGV was a bit tricky to navigate as the roads were narrow, so new drivers should be extra cautious.

The staff will recommend insurance, but they are still very courteous even if you decline. The rental place is a bit far from downtown Avignon, and the return signs at Nice Airport are not clear, so you might need to call for directions.