They were dismissive towards Chinese people, chatting with colleagues while handling matters. When finally available to process the car rental, they claimed they couldn't understand the bilingual confirmation form. Just because the Chinese characters were larger than the English ones, they insisted I read the confirmation number in English, at a slow pace. I switched to another person, who also spoke only English but was swift and efficient.

Fairly organized

Great service, convenient and fast, will come again next time.

Quite good, but there were too many people in line that morning.

Like: Good service. Got an excellent car.