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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 2997202271
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 2997202271
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Reviewed: Thu, Feb 18, 2016
About AVIS: 8.0 /10
The process was quite convenient. They asked for the order, driver's license, passport, and notarized documents, then only inquired about additional insurance (I guessed, as my English isn't great). I declined, swiped my credit card, got the keys (which had the parking spot number), and left. Originally booked a BMW 3, but got a new Lada with only 1700 kilometers. Returning the car was also very easy; I just said 'done' to the staff (non-native speaker), they checked the car with a device, and it was fine. Back at the office, they gave me a receipt.
About QEEQ: 10.0 /10

Relevant Reviews on AVIS Adolfo Suárez Madrid–Barajas Airport T1 and T4

Prima Maltz

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Reviewed: Tue, May 14, 2024
About AVIS: 10.0 /10
Quite satisfied, although my English isn't great.
About QEEQ: 10.0 /10

Max Adam

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Reviewed: Mon, Aug 26, 2019
“Madrid - Santiago - Bilbao - Zaragoza - Barcelona”
About AVIS: 10.0 /10
The rental company did not force additional insurance, and the procedures were completed quickly. The pickup location was also very close.
About QEEQ: 10.0 /10

Pandora Harte

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Reviewed: Tue, Aug 28, 2018
“Spain Road Trip”
About AVIS: 2.0 /10
Waited in line for nearly an hour, specifically said no child seat but was still charged.

Brandon Ivan

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Reviewed: Sat, Dec 3, 2016
“From Madrid All the Way to Seville”
About AVIS: 2.0 /10
We were overcharged for the young driver fee and the second driver fee. Additionally, there is still a charge of several dozen euros that we don't understand. It was a very bad car rental experience.

Dinah Faulkner

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Reviewed: Sun, Aug 14, 2016
“Satisfied”
About AVIS: 6.0 /10
When we arrived at the airport to pick up the car, they required us to present two international credit cards for the driver as a guarantee. Avis explained that it was because we rented a high-end car, an Audi A4. I felt it was unnecessary. After some negotiation, they gave us a smaller Infiniti mini wagon. Although Avis said it was a downgrade, the car we got was brand new. Amazing!

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