They didn't provide the reserved car, but instead a Citroen wagon of the same class, which was acceptable. Due to significant temperature differences in Europe between morning and evening, I didn't check the air conditioning in detail after arriving on an early flight. Later, it turned out that the air conditioner was not working at all, making the drive extremely sweaty. Tried to contact for a vehicle replacement and file a complaint, but knowing the efficiency in Europe, they ignored it and asked me to return to the pick-up point. By then, I had already driven over a hundred kilometers. By the time I returned the car, the issue was still unresolved. Overall, the experience was okay as a regular QEEQ user. QEEQ also assisted but couldn't control the outcome completely. One thing to note, unlike pre-pandemic times, you must have a Visa card without UnionPay! Remember this, or you will face significant inconvenience across Europe, except in major tourist cities.

Unclear parking instructions at return

There's no staff at the car rental counter. After reading the instructions, I understood they receive customers directly in the parking lot.

The store and parking lot are easy to find at CDG's Terminal 1, and the service is thorough. It took some time to get the reserved model, but they offered a discount for not having to return the car with a full tank. Overall, very satisfied.

The service was excellent. However, I specifically reserved an automatic car, but upon retrieving the vehicle, I was informed that there were none available, which was quite disappointing.