Very dissatisfied! Our flight landed at 11 PM and when we arrived at the terminal where the car rental company is supposed to be, there wasn't even a counter. It took us 2 hours to get in touch with someone from the rental company. The car they delivered had an empty fuel tank and the GPS navigation system we reserved online was missing. We had to wait another 20 minutes for them to bring it. If you're planning to visit Sabah, do not rent a car from this company, you'll definitely regret it!!!
“smooth transaction with car rental -picking up to returning”
About Hawk:10.0/10
Like: effeciency and flexibility of the company. Debit cards are not supposed to be accepted prior to collecting the car however they made a decision to allow cash instead. Dislike: none
Like: New and low mileage car. Dislike: 1. Should provide service for pick up at hotel.
2. Overcharging for minor fuel top up, although partly my own fault as was stuck in a jam prior to returning.
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Customer Service
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View more >Dislike: 1. Should provide service for pick up at hotel. 2. Overcharging for minor fuel top up, although partly my own fault as was stuck in a jam prior to returning.