After arriving at the store, there were no staff members; I waited for an hour to pick up the car. They didn't provide any information about the highway; you need to buy a card in advance as it’s all card payment except for the far-left lane which has manual service. Additionally, the car had problems within two days. The air conditioning broke down at 34-35℃, and we were extremely hot without it! Contacting the company for a car exchange was very inconvenient—either no one answered the phone or they repeatedly needed to verify details like name, car number, and even asked for the car model?! It took a few hours to finally find a nearby branch through online research and get a replacement car. The new car was fine.

I got free upgrade to Honda City ! Thank you.

Easy to use

The car did not meet my expectation, slow pick up and its air con is not cold enough

Les lieux de retrait ou de restitution sont situés dans des sous sols de bureau sans aucune indication. Plus d une heure à l aller pour trouver le lieux de récupération alors que nous étions évidemment munis d un GPS. Au retour plus de 2h pour le trouver et personne sur place.. Attente de 20 minutes supplémentaires pour que quelqu un arrive nonchalamment et sans excuse. La voiture était abîmé notamment un impact sur le pare brise. Nous avons craint pendant tout le séjour que celui ci fissure. Enfin on a nous réclame notre numéro de carte bleu complet ce qui est très inquiétant et pas normal. Bref je ne recommanderai pas et je ne suis pas sûre de refaire appel à votre compagnie.

Arrived early and the staff was very helpful in arranging the pick up. An upgrade was provided since the car booked was not available. Very satisfy with the company.

Easy booking and the best price out there. Very nice to deal with.