Terrible experience. The headlights did not work, and the engine noise was as loud as a tractor. By the third day after picking up the car, it became unbearable. I called to request a replacement vehicle but couldn't get in touch with BUDGET. Even using a local phone to contact roadside assistance, no one answered. I have no idea how this company got a 9.2 rating. When I returned the car at 4:30 pm, which is still within working hours, no staff were around. Budget was extremely disappointing.
Everything went smoothly with the rental and return. There are two issues to note: 1. The map indication for the Budget rental location in Madrid is incorrect. There is no rental point in the city center, only at the train station. Fortunately, I confirmed this a day in advance. Also, during the rental process, the car rental staff will inform you that the driving license translation provided by QEEQ is not legal in Spain. They can still rent to you, but if any issues arise, the police will treat it as driving without a license.
The customer service was very friendly on the second floor of Atocha Station. I purchased full insurance from them and received excellent coverage. Picking up the car was very convenient in the parking lot across from the station.
The car pickup and drop-off went very smoothly. Pretty good.
About QEEQ:10.0/10
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