The Eurostar arrives at Paris North Station. We asked the EUROCAR staff there and were told to pick up the car at the East Station. They said it was a 5-minute walk, but it was extremely difficult to find using the map. With a large family and lots of luggage, it took us over an hour to find it. Later, we heard that many people have trouble finding the East Station rental location and often complain about it. More problems arose when we were given a Fiat instead of the Mercedes VITO we booked. Despite putting up with the brand difference, the large size of the Fiat made parking extremely difficult, as it could not fit in most underground or regular private parking garages. We tried negotiating with the EUROCAR staff to change the car, but they refused, saying there were no other cars available. As a result, we had to rely on taxis for most of our trip in France, which caused us significant inconvenience.