CAR RENTAL REVIEWS ON EUROPCAR IN PARIS

I booked a Toyota Corolla, but the store gave me a Volkswagen T-ROC. It's great, a brand new car with 0 kilometers. Thank you!

Very satisfied

No upselling, good service attitude

The service attitude was excellent. I was given a new Skoda Kamio with 16.9km mileage, the car was efficient and fuel-saving! French people have a typical style - they start work late!

On return of the car I received a report telling me that the car has new damage but this was already pre existing damage. I have sent photos to them showing the original damage last week but have still not had a reply or any further contact.

Excellent

I'm a regular customer. This time the front desk slightly upsold the insurance.

Waited three hours to get the car

Satisfied

The window had a chip in the middle. The windscreen wipers were dry and didn’t work well. It was very hard to drive in the rain which was pouring for 5 days! There was no windscreen wipers nozzle at all. The battery of the car for electric drive was empty

It was okay.

The rating for Europcar at Charles de Gaulle Airport is highly inaccurate. It was said to be 9.2 out of 10, but according to Google, it's actually very poor with a score of only 2 out of 5. When picking up the car, a female employee from Europcar aggressively pushed insurance on me and insisted I cancel the comprehensive insurance I had already purchased to buy her recommended one. I firmly refused. She then gave me a hard time by not letting me pay for the cross-border fee, claiming I wouldn't be insured if I drove across the border. I had to take the car and continue my planned trip in southern France while contacting Zuzuche customer service. They advised me to speak to Europcar staff in Arles, but that branch also refused to amend the contract. Finally, when I reached Avignon, I went to another Europcar branch where, with direct coordination from Zuzuche customer service, the cross-border fee was processed, the contract was re-signed, and I obtained cross-border insurance to avoid driving without coverage.

The counter staff was very prompt and friendly. Very pleased with the whole process.

希望したものとは違ったが、同等の車が用意されており、とても満足した。

安心して、海外で簡単に車が借りられてよかった。

Simple and clear, quite good.

Very satisfied

The service was good. When returning the car, they tried to say that the existing scratches were caused by us, but upon showing the photos taken during pickup, the staff said it was okay.

They keep pushing insurance. It's really annoying, they push it a lot when you pick up the car. If you don't buy it, they get rude instantly.

good service!

Not bad. It's a relatively large company.