The service was pretty good.

Easy pick-up, friendly service

The staff was very nice and gave me a Chevrolet Traverse as a free upgrade. Alamo has been great in the past few rentals, their people are super friendly. The car was powerful and fuel-efficient, making our tour around Salt Lake City, Yellowstone, and Cody quite enjoyable.

Renting a car at Salt Lake City Airport was very convenient, right at the airport exit. After completing the paperwork at the counter, the staff gave us the keys and told us the parking spot number, and we went to the rear parking lot to get the car ourselves. They also provided a damage report for the car, informing us that if we found any issues upon inspection, we could contact the staff in the parking lot to correct them. The staff asked if we wanted to add roadside assistance insurance. Since we were told that we would get a brand new car with only 4000 miles on it, and our rental fee already included comprehensive insurance, we felt it was unnecessary to add any extra coverage (which proved to be correct, as the trip went smoothly and the car was in excellent condition).

Salt Lake City Airport wasn't crowded; Alamo had relatively more people, unlike Hertz which had none. Overall, the efficiency was decent—waiting in line and picking up the car took about half an hour.