Pretty good

In Izmir, the car got a minor scratch from a passerby, not very noticeable! I was worried it might cause problems when returning the car, so I called the car rental company manager in advance, sent him a photo, and asked if I needed to pay for it. He probably knew I was Chinese and overcharged me, asking for 500 lira! I thought such a small scratch shouldn't cost that much! Later, when returning the car, I met a more reasonable staff member who said it was no big deal and didn't charge me. After returning to my country, my credit card was charged 22 lira, which should be the toll fee. Three months later, I received another charge of 29 lira! After calling to inquire, I found out it was an unauthorized charge by the rental company! Thankfully, with the help of the customer service, I got the money back.

Returning the car was slightly inconvenient. We had trouble finding anyone and had to search for a long time. Also, the person who came did not speak English...

The company proactively picked me up from the airport.

The first car we were given had a gas tank that leaked, so we had to change the car when this was discovered. When we discovered this problem it was difficult to get the car changed. We wasted one day waiting for the new to be delivered and had to keep contacting the company. The second car kept giving us a maintenance due message. Thankfully nothing went wrong. Staff members we dealt with face to face upon receiving both vehicles were pleasant.