I am very satisfied with the service. It was easy to find the car rental counter at Frankfurt. The car was in excellent condition, having only 5000 kilometers on it.
Picking up and dropping off the car at Frankfurt Airport is very convenient. There's a counter in the arrival hall where you can complete payment and then go to the underground parking level 1 to get the car. Returning the car was a bit tricky, however. The navigation led us to the lower levels (B2 and B3) of the parking lot. After driving around and exiting, we asked the security at the exit and found out that the entrance to the rental car parking area on B1 is near the parking exit via a small ramp. It would be great if the navigation could direct us to that ramp directly. When returning the car, three people inspected it thoroughly, showcasing German meticulousness. In contrast, in France, a single person glanced at it and said it was okay.
Couldn't fully understand English. After washing the car and returning it to the store, the money I paid for the car wash was deducted from the rental fee. The rental company said that the car doesn't need to be washed before returning.
The car rental service is quite good. The vehicle provided was the one we booked, very new and excellent!
About QEEQ:10.0/10
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