I booked the car a month in advance, but when I went to pick it up, I was told that there were no Golf or similar cars available and that I needed to upgrade. After upgrading, I got a Polo, which made me seriously suspect that this was a malicious charge (there were cars available, but they told me otherwise to charge an extra fee for an upgrade, and it was actually the same car).
Like: Car condition was excellent Dislike: Service at the desk. They don't ask if you don't ask them to help you.
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View more >Dislike: Service at the desk. They don't ask if you don't ask them to help you.