Picking up and returning the car was very quick and convenient.
It would be great if a detailed return route was provided because I got lost near the airport due to unfamiliarity with the area.
Despite purchasing a full insurance package, both branches charged insurance fees without verification (they didn't even bother to promote it), consumption tax, terminal usage fees, and fuel fees. They also overcharged me for an extra day of rental. The car was not handed over with a full tank of fuel, and although I returned it with more fuel than when I picked it up, they still deducted a fuel fee. The total charges were nearly double the amount confirmed on the platform! This is serious fraud! As a long-time user, this was my worst experience. Please give me a reasonable explanation and solution, Zuzuche platform.
Firstly, the deposit hasn't been refunded yet! Secondly, I rented the car for one day and chose the full tank option, thinking they would deduct according to consumption, but they only refunded a certain percentage of the remaining fuel. The front desk didn't inform us about this when we booked. Frustrating. However, the service attitude was quite good. Just be cautious, everyone.
Amazingly quick pick up and drop off experience. Friendly and helpful staff. Nice car.
About QEEQ:10.0/10
So easy. Couldn’t believe how cheap the rental was. Very quick, seamless process to book and confirm.
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