Very satisfied

The staff was very enthusiastic and helpful; they upgraded our car directly. We got an almost brand-new car.

The wait time for renting was very long due to insufficient staff. After returning the car, I was charged over 100 dollars and have not received a resolution from the rental company yet.

Everything went smoothly, got the car within 10 minutes.

When picking up the car, we were asked a question by a guy who realized we were Chinese. He kept a stern face throughout and didn't want to communicate with us! Although they clearly stated an extra driver would cost 25, they actually deducted the entire 100 pre-authorization! When we asked Zuzuche to check, they replied it was because we picked up the car a day earlier, just one day! The plane arrived early, so we picked up the car at 7:00 instead of the planned 7:30. If extra charges were necessary, they should have informed us in advance.